Terms of Service

Effective Date: 16 August 2026

These Terms of Service ("Terms") govern the use of the Struni Mobile Carwash and Detailing website and the provision of our carwash and vehicle detailing services.

By requesting, booking or using our services, you agree to these Terms.

1. About Our Services

Struni Mobile Carwash and Detailing provides mobile carwash and vehicle detailing services.

The exact services provided will depend on the package selected, the condition of the vehicle and any additional services agreed upon before or during the booking.

We reserve the right to determine whether a vehicle is suitable for a particular service.

2. Quotations and Pricing

Prices displayed on our website, social media or promotional material may be subject to change.

Where a quotation is provided, the quotation will generally be based on the information supplied by the customer and the expected condition and size of the vehicle.

Additional charges may apply where:

• The vehicle requires substantially more work than originally described

• Excessive dirt, mud, stains or contamination is present

• The vehicle contains excessive rubbish or personal belongings

• Specialised cleaning or treatment is required

• Additional services are requested

• The vehicle is significantly larger than the vehicle category originally quoted

Where reasonably possible, we will inform the customer of additional charges before performing additional work.

3. Bookings

Bookings are subject to availability.

A booking is considered confirmed only once Struni has confirmed the booking with the customer.

Customers should provide accurate contact and booking information.

We may contact you before the appointment to confirm the booking and any relevant service requirements.

4. Cancellations and Rescheduling

Customers are encouraged to provide reasonable notice if they need to cancel or reschedule a booking.

Repeated cancellations, failure to attend an appointment or unreasonable delays may result in future bookings requiring a deposit or other booking conditions.

Where weather, equipment failure, safety concerns or circumstances outside our reasonable control prevent us from completing a service, we may reschedule the booking.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information

• Providing reasonable access to the vehicle

• Removing valuable, fragile or personal items from the vehicle before the service

• Informing us of known damage or sensitive areas

• Informing us of unusual vehicle conditions that may affect the cleaning process

• Ensuring the vehicle is legally parked and accessible where the service is being performed

Struni is not responsible for personal belongings left inside a vehicle.

6. Pre-Existing Damage

Customers acknowledge that vehicles may contain pre-existing damage, wear, deterioration or defects.

This may include:

• Scratches

• Paint defects

• Faded or damaged trim

• Cracked plastics

• Loose interior components

• Damaged leather or vinyl

• Stained or weakened fabric

• Rust

• Peeling coatings

• Previously repaired areas

• Water-damaged components

• Existing electrical or mechanical problems

Cleaning may reveal existing damage that was not immediately visible before the service.

Struni will not be responsible for pre-existing damage or deterioration.

7. Cleaning Results

While we aim to achieve the best possible result, cleaning results cannot always be guaranteed.

The final result may depend on:

• The age of the vehicle

• Condition of surfaces

• Type and severity of stains

• Previous cleaning products or treatments

• Sun damage

• Permanent staining

• Material deterioration

• Paint condition

• Odours embedded in materials

• Previous repairs or modifications

Some stains, odours, marks or contaminants may be permanent or may require specialised treatment.

8. Risk of Cleaning and Detailing

Certain cleaning processes involve water, pressure, chemicals, brushes, extraction equipment and other detailing equipment.

Struni will take reasonable care when performing services.

However, we cannot accept responsibility for damage caused by pre-existing weaknesses, defects, deterioration, improperly installed aftermarket equipment or components that fail during reasonable cleaning procedures.

Customers should inform us before the service of any known sensitive, damaged or defective components.

9. Vehicle Access and Utilities

Where a particular service requires access to water, electricity or suitable working space, the customer may be required to provide reasonable access to these facilities.

The customer is responsible for ensuring that the location is reasonably suitable and safe for the service.

Where the required facilities or access are unavailable, Struni may need to modify, postpone or cancel the service.

10. Payments

Payment is due according to the payment terms communicated to the customer at the time of booking or service.

We may require payment before or immediately after completion of a service.

Any applicable deposit or booking fee will be communicated to the customer before payment is required.

11. Complaints and Service Issues

If you are dissatisfied with a service, please contact Struni as soon as reasonably possible after completion of the service.

We will assess the complaint and, where appropriate, may offer a reasonable remedy, re-clean or other solution.

Complaints should be raised before the vehicle undergoes further cleaning, modification or treatment that could affect our ability to assess the original service.

12. Liability

To the extent permitted by applicable law, Struni will not be liable for indirect, incidental or consequential losses arising from the use of our services.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under South African law.

Where Struni is found to be legally liable for damage directly caused by our negligence or failure to perform the agreed service with reasonable care, our liability will be determined in accordance with applicable law.

13. Photographs and Marketing

Struni may photograph vehicles before, during or after a service for quality-control, record-keeping or marketing purposes.

Where photographs may identify the customer, their personal information, private property or other identifiable individuals, appropriate permission will be obtained where required.

Customers may request that photographs of their vehicle not be used for marketing purposes.

14. Website Content

We make reasonable efforts to ensure that information on our website is accurate and current.

However, service descriptions, pricing, availability, photographs and promotional information may change without notice.

Photographs of vehicles and results shown on our website or social media are examples of our work and do not guarantee an identical result for every vehicle.

15. Intellectual Property

Unless otherwise stated, the content on the Struni website, including branding, logos, text, graphics, photographs and other materials, belongs to Struni or is used with permission.

You may not reproduce, copy, modify, distribute or commercially exploit our website content without our written permission, except where permitted by law.

16. Third-Party Services and Links

Our website may contain links to third-party websites or services.

Struni does not control third-party websites and is not responsible for their content, availability, security or terms.

Your use of third-party services is subject to the terms and policies of those providers.

17. Website Availability

We do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, upgrades or other operational reasons.

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website and will apply to future use of our website and services.

19. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or our services will be dealt with in accordance with applicable South African law.

Nothing in these Terms removes any rights or protections that cannot legally be excluded.

20. Contact

For questions regarding these Terms or our services, please contact:

Struni Mobile Carwash and Detailing

Website: www.struniauto.co.za

Effective Date: 16 August 2026